Cancellation & Appointment Policy

Updated February 3, 2025

Our session is sacred therapeutic space. Your session time is reserved exclusively for you, and therefore is not available to others. As there is a high demand for services, I often carry a cancellation list or a wait list, so advance notice is essential to fill appointments that open last-minute.

Appointment Reminders

Every effort is made to prevent late cancellations and avoid a missed appointment. The platform I use for scheduling can provide automated reminders. You will also receive an email approximately 1 hour before your session regardless of if you have opted into additional reminders. Clients are responsible to know their schedule and are responsible to arrive to their appointment on time.

Cancellations

If you late cancel, miss or no-show to your free consultation, you may forfeit your opportunity for a free consultation.

Clients who regularly book appointments and then no-show may be requested to pause counselling until it is financially feasible or until alternative arrangements can be made to ensure your presence at appointments. You may consider alternative options such as free resources, online resources, or support groups in the community.

Your session time is reserved exclusively for you, and your therapist takes time to prepare for each appointment. A late cancellation or missed session leaves a hole in the therapist's day that could have been filled by another client. As such, 48 hours notice is required to make any changes to your appointment, including emergency cancellations. We each might consider different circumstances to be an emergency situation.

If you need to cancel your appointment within 48 hours of your session for whatever reason, you will have to reschedule within 5 days and attend your appointment. If you cannot reschedule within 5 days because of your availability or mine, you will be charged for the cancelled session at the full rate of the session fee.

This policy also applies to appointments that are booked and cancelled on the same day. Changes and reschedule requests made with less than 48 hours to the booked appointment time will be subject to the cancellation policy terms listed above.

I treat our appointments with the same appreciation and care considered by clients. Likewise, if I need to cancel our appointment within 48 hours, I will provide options to rebook within 5 days. If I am unable to rebook your appointment within 5 days because of my availability, your next session will be at no cost to you. If your availability prevents the rescheduling of an appointment cancelled by the therapist, the session may be rescheduled at your convenience at the regular session rate.

Missed Appointments

Appointments cancelled after the start of your session time and no-show appointments will be charged at the full session rate. If you are late to your appointment by more than 20 minutes, your appointment will be considered a missed appointment, and you will be charged the session fee accordingly. If you will be arriving more than 10 minutes after your session start time, please contact me to discuss the appropriate accommodation and next steps.

Receipts for no-show and missed sessions will have the “cancellation” or “missed appointment” fee noted on receipts. Please note that receipts for missed appointments cannot be claimed on insurance as this would be considered fraudulent.

If your sessions are funded by a third party, such as ICBC, FNHA, or CVAP, you will be charged privately for your no-show or missed appointment. Missed appointments cannot be billed to your insurer and you will be required to pay in full for any missed appointment at the designated session rate.

Third Party Funding

If your sessions are funded by a third party, such as ICBC, FNHA, or CVAP, you will be charged privately for any late cancellation at the designated session rate.

If your session is directly billed to your insurance provider or via TELUS eClaims, you will be charged privately for your late cancellation at the designated session rate.

If you have pre-paid by E-transfer and you cancel your appointment with more than 48 hours notice, you will be reimbursed the pre-paid fee, or this can remain as a credit on your account to be applied to your next appointment.

To ensure the fairness of my cancellation and appointment policy, this policy will apply without prejudice.