Counselling Fee and Payment Policy

Updated February 3, 2025

Telehealth sessions are offered online for individuals and couples at 50 minutes or 80 minutes. Longer sessions are available for specific therapy techniques and general talk therapy. The online booking calendar displays 50 minute appointment spots. Contact me directly to arrange a longer session. Please note that longer session times may be recommended for certain therapy techniques, such as EMDR and Lifespan Integration.

Fees

See Jane for up-to-date fees for services. Fees are set in accordance with the BCACC recommended fee schedule.

The updated fees for counselling services are listed on the booking website https://ashleygreensmyth.janeapp.com. Session fees are revisited annually and may be subject to an increase. A reduced rate may be offered based upon client need and clinic availability. There is no tax on counselling services.

Payment

Official receipts include my BCACC registration number and are issued for all sessions. To reduce my office's carbon footprint, receipts are issued by email only.

The clinic's preferred method of payment is Visa debit or Mastercard debit. Payment can be made by E-transfer, Visa, Visa debit, MasterCard or Mastercard debit. American Express is not accepted.

Timing of Payment

Payment is to be made by credit or debit card at the end of each appointment. If you choose to pay by E-transfer, payment will be due at the start of your appointment. E-transfer payments are due in advance to secure your appointment. Accounts without an active credit card on file must pay by E-transfer 48 hours before their session, or in advance, at the time of booking. If an alternate payment agreement has been made, such as payment by a spouse/parent profile, third party payment, or E-transfer only payments, you agree to adhere to the same cancellation and billing policies listed within this consent form.

A credit card is required on file to secure your appointment bookings; however you may pay by any of the methods listed herein. A late payment intended to be paid by E-transfer will be billed to the credit card on file the next day.

Extended Health Insurance

If you have extended health insurance through your work, school, or through a family member, you may be covered for the services of a Registered Clinical Counsellor (RCC). Some extended health care plans cover services provided by an RCC, while others do not.

If you are on short or long-term disability from your work and have a private insurance plan, ask your insurance provider if you are eligible to receive reimbursement for counselling services from an RCC during this time.

Registered Clinical Counsellor fees are not covered by MSP (Medical Services Plan) but may be eligible or partially covered by your extended medical plan, or possibly deductible as a medical expense on your annual income taxes.

Direct Billing to Insurance

Direct billing is now offered by Ashley Greensmyth Counselling via TELUS eClaims. This currently includes a limited number of insurance providers. For all other insurance providers, your receipt will contain all the information required to submit your receipt to your insurance provider for direct reimbursement to you.

You may be eligible for direct billing if the clinic is set up for direct billing to your insurance company. When direct billing is in place, you agree to adhere to the same cancellation and billing policies listed within this consent form.

You may be required to pay a portion (co-pay) of your counselling session fee. This will be payable by your chosen method of payment and due according to the payment policy.

Third Party Billing to ICBC

Third party billing to ICBC is currently offered. In order to be eligible for this service, I will need to confirm coverage with your ICBC Claims Specialist. You will be required to pay a "user fee" for each ICBC counselling session. This fee is equivalent to the difference between what ICBC will pay to your counsellor and the regular session fee as outlined on the clinic booking page. Please refer to the ICBC website for the latest coverage updates. You can seek reimbursement for user fees with your extended health insurance if this is available to you. ICBC will not reimburse you for user fees.

If your sessions are funded by ICBC, you will be charged privately for any late cancellation or missed appointment at the designated session rate per the Cancellation and Appointment Policy.

Third Party Billing to FNHA

I am a registered provider with the First Nations Health Authority (FNHA). To get started, I will need to confirm your eligible coverage with FNHA through their online portal by collecting your status number and some additional information. The approval process is typically very quick. The FNHA does not allow providers to charge any user fees, so there will be no charge to you for services.

If your sessions are funded by FNHA, you will be charged privately for any late cancellation or missed appointment at the designated session rate per the Cancellation and Appointment Policy.

Cancellations

View the Cancellation & Appointment Policy